여행 영어 · 레슨 5/5 · CEFR 참고: B1

문제 해결(분실·환불)

Lost luggage and a refund

공항 수하물 센터에서 짐 분실을 신고하고, 다음 날 가게에서 환불을 요청하는 두 장면이에요.

1먼저 듣기

본문을 보지 않고 한두 번 들어 보세요. 미국식 음성으로 읽어요(브라우저 음성 사용).

2대화문 읽기

Traveler
Hi, my suitcase didn't come out on the carousel. I was on the flight from Seoul that landed an hour ago.
Agent
I'm sorry about that. Can I see your baggage claim tag?
Traveler
Here it is. It's a large dark green suitcase with a yellow ribbon on the handle.
Agent
Thank you. It looks like your bag was left behind during your connection. It should arrive on tomorrow's first flight.
Traveler
Tomorrow? I have a meeting in the morning, and my suit is in that bag.
Agent
I understand. We can deliver it to your hotel by noon. You can buy essential items tonight. Keep the receipts, and we'll pay you back up to one hundred dollars.
Traveler
Okay. Could you write down the reference number for me?
Agent
Of course. It's on this form, and I've also sent it to your email.
Traveler
Hi, I bought this phone charger here last night, but it doesn't work with my phone. Could I get a refund?
Clerk
I'm sorry to hear that. Do you have the receipt?
Traveler
Yes, here it is.
Clerk
Thanks. Since it's within thirty days, I can refund it to your original card. It may take three to five business days to show up.

3핵심 표현 7개

  • My suitcase didn't come out.제 가방이 안 나왔어요.수하물 벨트는 carousel. 분실 신고의 첫 문장으로 충분해요.
  • baggage claim tag수하물 표(태그)체크인 때 받은 스티커. 분실 신고 때 꼭 필요해요.
  • It looks like ~~인 것 같아요추측을 부드럽게 전할 때. 직원 설명에서 자주 들려요.
  • Keep the receipts.영수증을 보관하세요.보상받으려면 필수. pay you back = 돌려주다(환급).
  • reference number접수 번호전화로 문의할 때 가장 먼저 묻는 정보예요.
  • Could I get a refund?환불받을 수 있을까요?교환은 exchange: Could I exchange it for a different one?
  • business days영업일주말·공휴일을 뺀 날. 환불·배송 안내에 늘 나와요.

4받아쓰기 두 문장

본문에 나온 문장이에요. 본문을 보지 말고 소리만 듣고 써 보세요.

5따라 말하기(섀도잉)

  1. Hi, my suitcase didn't come out on the carousel.

  2. It's a large dark green suitcase with a yellow ribbon on the handle.

  3. Could you write down the reference number for me?

  4. Could I get a refund?

듣기 → 바로 따라 말하기 → 한 번 더 듣고 억양 비교. 녹음이나 자동 채점은 하지 않아요.

6쓰기

온라인으로 산 물건이 고장 나서 왔어요. 판매자에게 환불을 요청하는 메시지를 3–4문장으로 써 보세요.

0 words

스스로 점검하기 (자동 채점 아님)

7확인 문제

4문항 · 고르면 바로 알려 줘요 · 아직 기록이 없어요

  1. Why didn't the suitcase arrive?

  2. What should the traveler do with receipts for things she buys tonight?

  3. Why can the clerk give a refund for the charger?

  4. Which sentence politely asks for a different item instead of money?

0/4 문항을 풀었어요.